Welcome to Dewy Skin! These Terms and Conditions govern your use of our website, services, and purchases of our skincare products. By accessing or using our website or purchasing our products, you agree to comply with and be bound by the following terms. Please read them carefully.

1. Acceptance of Terms

By visiting or using our website mydewyskin.com or making a purchase, you accept these Terms and Conditions. Dewy Skin reserves the right to update or change these Terms at any time without notice. Continued use of our website following any modifications indicates your acceptance of the new Terms.

2. Eligibility

• Users must be at least 18 years old or have parental/guardian consent to use our website and services.
• By making a purchase, you represent that the information you provide is accurate, complete, and up-to-date.

3. Product Descriptions and Pricing

• Dewy Skin aims to provide accurate information on product descriptions, pricing, and availability. However, errors may occur, and we reserve the right to correct inaccuracies or update product information at any time without prior notice.
• Prices are subject to change and may vary based on promotions or adjustments in the market.

4. Ordering and Payment Terms

• Order Confirmation: Once an order is placed, you will receive an email confirmation. Please review your order details carefully. If any corrections are needed, contact us immediately.
• Payment: We accept various payment methods, including credit/debit cards and bank transfers. All transactions are securely processed, and payment information is protected in line with Nigerian data protection laws and industry standards.
• Order Cancellation: Orders may be canceled within 24 hours of placement. Once shipped, orders cannot be canceled.

5. Delivery and Shipping

• Shipping and Delivery: Dewy Skin offers nationwide delivery within Nigeria. Delivery times may vary depending on location and logistics. We are not liable for any delays outside of our control, including courier delays or natural events.
• Risk of Loss: Once an order has been dispatched, the risk of loss passes to the customer. Any claims for non-delivery or missing items should be made promptly within 7 days of the expected delivery date.

6. Returns and Exchanges

• Dewy Skin operates under a strict No Refund Policy. However, exchanges may be offered for defective, damaged, or incorrect products, subject to the conditions in our Returns Policy. Please review our Returns Policy for details.
• Eligibility: To be eligible for an exchange, customers must notify us within 24 hours of receiving the product and provide proof of purchase, along with photos of any issues.

7. Intellectual Property Rights

• All content on this website, including but not limited to product descriptions, images, graphics, and logos, is owned by Dewy Skin and protected by copyright, trademark, and other intellectual property laws in Nigeria and internationally.
• Unauthorized reproduction, distribution, or modification of any Dewy Skin materials is strictly prohibited and may lead to legal action.

8. Data Protection and Privacy

• Dewy Skin respects your privacy and is committed to protecting your personal information in compliance with the Nigeria Data Protection Regulation (NDPR).
• We collect, process, and store customer data only for the purpose of fulfilling orders, improving our services, and in compliance with legal obligations. For full details on how we handle your information, please review our Privacy Policy.
• By using our website and services, you consent to the collection and processing of your personal data as outlined in our Privacy Policy.

9. User Conduct and Obligations

• Users agree not to use our website or services for any unlawful or prohibited activities, including, but not limited to:
  • Impersonating any person or entity, or falsely stating or misrepresenting affiliation with any person or entity.
  • Interfering with or disrupting the operation of our website or servers.
  • Uploading or transmitting any harmful or malicious code.
• Dewy Skin reserves the right to terminate access to our website for any user who engages in prohibited activities.

10. Limitation of Liability

• To the fullest extent permitted by Nigerian law, Dewy Skin and its affiliates are not liable for any indirect, incidental, punitive, or consequential damages arising out of or related to your use of our products or website.
• Our liability is limited to the amount paid for the product in question. Dewy Skin makes no warranties, either express or implied, regarding the accuracy, completeness, or reliability of the product information provided on our website.

11. Governing Law and Jurisdiction

• These Terms and Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
• Any disputes arising from or related to these Terms, your use of our website, or purchase of our products will be subject to the exclusive jurisdiction of the Nigerian courts.

12. Indemnification

• By using our website and services, you agree to indemnify and hold Dewy Skin and its affiliates, partners, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your breach of these Terms or any third-party claims arising out of your use of our services.

13. Termination

• Dewy Skin reserves the right to terminate or suspend your access to our website or services, without notice, if we believe you have violated these Terms or engaged in illegal or harmful conduct.
• Upon termination, your right to use our services will cease, but you remain responsible for any outstanding obligations or payments owed to Dewy Skin.

14. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: [email protected] 
• Phone: +234(0)87563542
• Operating Hours: Monday – Friday, 9 AM – 5 PM WAT

Thank you for choosing Dewy Skin. By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We are committed to providing you with exceptional skincare products and a trustworthy online experience.