At My Dewy Skin, we are committed to providing you with high-quality skincare products and a seamless shopping experience. Please review our refund policy carefully to understand the conditions under which we offer refunds.

1. Refund Eligibility

Refunds are only available in the following cases:

• Lost Orders: If your order is confirmed as lost in transit by the shipping carrier, we will process a refund for the full purchase amount.
• Damaged Goods: If your product arrives damaged, you may request a refund or replacement, subject to the conditions outlined below.

2. Conditions for Refunds on Damaged Goods

• Notification Period: You must contact us within 24 hours of receiving your order to report any damage. Claims made after this period may not be eligible for a refund.
• Proof of Damage: Please provide clear photographs of the damaged product, including packaging, to help us assess your claim. This information allows us to expedite your refund or replacement request.

3. How to Request a Refund

• Contact our support team at [email protected] or via phone at +234(0)87563542 within 24 hours of receiving your order.
• Provide your order number, a description of the issue, and any required photos.
• Our team will review your request and respond within 3-5 business days to confirm your eligibility and outline the next steps.

4. Non-Refundable Cases

• Unwanted or Incorrectly Ordered Items: We do not offer refunds for items ordered in error or if you change your mind after purchasing.
• Products Not in Original Condition: Refunds will not be issued for items that have been opened, used, or are not in their original packaging unless the item arrived damaged.

5. Processing Your Refund

• Once approved, refunds will be processed to your original payment method within 7-10 business days. Processing times may vary based on your financial institution.
• If your order qualifies for a replacement instead of a refund, we will send the replacement at no additional cost.

If you have any questions about our Refund Policy, please contact us. Our customer support team is here to assist you.

Thank you for choosing My Dewy Skin!