Our products are carefully formulated to cater to a variety of skin types, including oily, dry, sensitive, and combination skin. We label each product with its specific skin type suitability to help you make the best choice for your skin.
How should I layer my skincare products?
A simple rule is to apply products from thinnest to thickest consistency. Start with cleansers, then toners, serums, eye creams, and finally moisturizers and sunscreens. Active ingredients like AHAs or retinoids should be used as directed, usually in your evening routine.
Can I use multiple active ingredients in one skincare routine?
Yes, but it’s essential to introduce active ingredients slowly and build up your skin’s tolerance. For example, avoid using retinoids and exfoliating acids (AHAs/BHAs) together. If you’re unsure, consult a dermatologist or one of our skincare experts
Will I experience any purging when using your products?
Certain active ingredients, such as AHAs, BHAs, and retinoids, can cause an initial purging phase where you may experience mild breakouts. This is a natural process as your skin adjusts to these ingredients. If you’re unsure about how your skin may react, we recommend starting slowly and performing a patch test.
How long will it take to see results?
Results can vary based on your skin type and the product used. Generally, you may start noticing an improvement in skin texture and hydration within a few days, while significant results, such as brightening or wrinkle reduction, may take 4-6 weeks of consistent use.
How should I store my skincare products?
Store your products in a cool, dry place away from direct sunlight to maintain their effectiveness. Certain products, like vitamin C serums, may benefit from refrigeration, but this will be indicated on the product label if recommended.
What is the shelf life of your products?
Most of our products have a shelf life of 12-24 months if stored properly. After opening, we recommend using them within 6-12 months for maximum effectiveness and freshness. Each product label includes an expiration or PAO (period-after-opening) symbol for your reference..
Can I return a product if I’m not satisfied with it?
We only offer refunds or exchanges for products that arrive damaged or are lost in transit. If your order arrived damaged, please reach out within 48 hours with photos. For more details, please refer to our Refund Policy.
Why does my skin feel dry or tingly after using certain products?
Some active ingredients, like exfoliating acids or vitamin C, may cause tingling as your skin adjusts. This sensation is normal, but if irritation persists, reduce usage frequency or consult a skincare expert.
